17th of July 2020
To my valued customers,
As the General Manager of RecoveryPRO, I write to you today to express my sincere apologies in the recent display of poor customer service that my team has shown. I am sorry that you did not receive your package as promptly as you expected. We experienced an unusually large number of orders along with ongoing issues with our shipments which has disrupted our normal delivery schedule. To serve you better and faster, I have looked into expanding our staff. Hopefully in a few weeks time after their training has been completed, we will be able to resume our professional working conditions and ethics.
Thank you for your phone call and emails informing us that you had not received your shipment and again, I apologise for the delay. By the end of this next, the majority of Division 1 and 2 pre-orders should have all been delivered and received. I regret the inconvenience this may have caused and will ensure
In the future better procedures and protocols are enforced to enhance your experience with us.
To rectify the current situation, the technical team is currently modifying the tracking page to ensure that each customer is able to accurately track their item. This improvement will hopefully be completed by the beginning of next week. A link will be available shortly on our website that will allow a seamless return for our customers who have ordered a pre-order unit.
Below this letter, you will find 2 links that will direct you to the Tracking Page and the Return&Exchange Page. Should you wish to do either, please scroll down and click on the link to be redirected.
As a team, we appreciate your business and will make every effort in the future to keep you up to date and have more transparency in Pre-Orders. I appreciate everyone who has made me aware of the situation and I can not thank you enough for the feedback regarding this situation. On behalf of the entire team here at RecoveryPRO, I extend my sincerest apologies for the inconveniences caused and hope that we are able to continue to serve you as a retailer in future.
9th of June 2020 - All Shipping Carriers are experiencing a slight delay due to the influx of orders worldwide. Our team is getting your orders out as quickly as possible.
To our valued customers,
This is an unprecedented time. Right now, we are currently open and we will continue to ship your orders as normal.
It is possible that some orders may be delayed due to the slow down of shipping carriers across the nation. We will do everything we can to continue printing and shipping your items as normal.
We ask for your kindness & patience. Orders might be delayed due to circumstances beyond our control, but know that we are doing everything we can to take care of both our team and our amazing customers.
Thank you so much for supporting small businesses during this time.We are extremely blessed and can't thank you enough for your kindness and support during this time.
Recovery PRO Team